is vantage travel in financial trouble
As a reminder, you can always review your journey information and make payments via My Portfolio. Why is it taking so long to get a cruise refund? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Why? I am sorry for all the other people but that insurance money was not Vantage Travels money to use. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Need help planning a trip? In addition, 11 passengers from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. As you know, the global COVID-19 pandemic has made travel very tricky. Solo senior traveler in Kathmandu: A bad idea? Follow New York Times Travel on Instagram, Twitter and Facebook. "Well, I have to tell you, I'm a pretty happy person. Agents are not free. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. Other passengers couldnt cruise for health reasons. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. But stay off the phone. They were satisfied customers, until something went wrong. And, as is the case for any crimes committed on ships, only a fraction get reported to the government. The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. Sexual assaults have been a problem on cruise ships since before the Love Boat. While some U.S. laws may apply while youre in territorial waters, you dont have the same rights as you do on land. Thank you again for your ongoing loyalty to Vantage. According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. Watch for food-borne illnesses. Virtually zero. Cruise lines add tips of up to 20 percent to your spa or bar bill. Each time the trip was canceled we have had to discover it on our own. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. Another problem with another group?? The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Masters concern for passenger safety and security and customs and immigration requirements of the port. Youre in control. These vessels traverse large rivers like the Danube, Mississippi or Seine. Thank you for entrusting Vantage with your travel dreams. By far the most common problem my advocates and I hear about is an onboard health emergency. After we returned we were able to reach Nancy on September 18. These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. WebVantage has had an enormous number of customer inquiries to respond to, as well as trips to reschedule and adjust, and has endeavored to do so in a timely and efficient manner. And if you say youre planning to spend a lot of time in your cabin alone, maybe you shouldnt be taking a cruise, which is the most social vacation imaginable. more. We also made significant progress on our new 5-star small ship, the Ocean Explorer, and its incredible itineraries. Anyone can read what you share. Boston, MA 02114-2031. Login. Unlock new opportunities and expand your reach by joining our authors team. If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. Youre dealing directly with the cruise line. Most importantly, make sure you have adequate coverage for medical evacuations (if you have any doubts, get a membership in Medjet). With the safety of our travelers in mind and to accommodate the changes this crisis demands, weve made the difficult decision to extend the postponement of our journeys through July 11, 2020. How are they allowed to keep my money? The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. But unlike the major commercial cruise lines who were ineligible for federal loans because they are largely based overseas Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. Vrbo took my $1,270! I feel I am being held hostage by O.A.T. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View I cannot imagine that it is a 5 star, but a very nice boat nonetheless. And theres one more confounding factor, she said. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. Its your responsibility yours alone to have the correct documents. You can also appeal your case to a company executive. Uh-uh. It established new requirements for when cruise passengers should provide refunds for canceled or delayed voyages. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. However, if something goes wrong, expect the worst. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures. Pros. This is the version of our website addressed to speakers of English in the United States. But with this Vantage refund, I can understand the delay. WebWorking with Vantage Travel is the worst experience of my life. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. We are looking into taking a river cruise in Holland and Belgium next April. Its generally a lot of smaller grievances that dont add up to much. You can negotiate these tips off the bill as long as youre still on the ship. Using Avanti Travel Insurance - any good? We had fully paid for the trip 2 years ago and they have had our money since then. On March 16, I asked for a refund. Still, Ms. Kosciolek was surprised Vantage would not have given you a refund (even before you wrote to me). A Comprehensive Review. The so called Butler Service, which was supposed to be included according to all of their print and web-based literature, was canceled. How slow? We receive regular complaints about food poisoning on cruise ships. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Special access to agent-only discounts. Founder & Chairman Can you help? The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. You probably need travel insurance for your cruise. LAST CHANCE: Reserve early and save up to 20% on select departures with SmartPay! If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. The right to an emergency power source in the case of a main generator failure. Failing that, you can file a credit card chargeback or complain to the Federal Maritime Commission for violations of the Shipping Act. WebNone of these lines have indicated they are in financial trouble, and some of them have suggested that they, too, can withstand a cruising shutdown lasting many more months. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So you will know the causes of financial stress when you see it. Your travel agent can recommend a hotel that includes parking for your personal vehicle, ground transportation to the cruise terminal, or both. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-86615629', '');}, 'log_autolink_impression');cruise and thought it had been resolved. Finally, on Aug. 14 -- five months after promising it -- Vantage fully refunded your $12,959. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. They read scripts, are timed by their supervisors, and really dont care if youre having a good vacation. The aggressive onboard sales agents sometimes force you to decide on a future vacation before youre ready. My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. As one of the largest players in the market, many customers are wondering if Vantage Travel is in financial trouble. Please take care of yourself and your loved ones we will get through this together. Some will pan their China trip, others will rave about a Europe jaunt. (How generous of you!) Most cruise lines have stopped screening their passengers for COVID. We publish the names, numbers and emails of the top cruise executives on this site. Sears couldnt deliver my appliances. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. Their China trip, others will rave about a Europe jaunt your $ 12,959 do on land Aug. 14 five. Youre having a good vacation future vacation before youre ready five months after promising it -- Vantage fully refunded $. 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